Effective Date: July 4, 2026
This Shipping Policy explains how TSEZ LLC, doing business as TSEZ Leather (“TSEZ Leather,” “we,” “us,” or “our”), processes and ships Orders placed through https://tsezleather.com.
By placing an Order with TSEZ Leather, you agree to this Shipping Policy.
1. Business Information
Legal Business Name: TSEZ LLC
Store Name: TSEZ Leather
Business Address: 1951 Cabernet Pl, Easton, Pennsylvania 18045, United States
Website: https://tsezleather.com
Support Email: support@tsezleather.com
Phone: +1 973-462-5939
Support Hours: Monday to Friday, 9:00 AM to 5:00 PM ET
2. Definitions
Capitalized terms used in this policy, including Order, Customer, and Business Days, have the same meaning given to them in our Returns, Refunds & Cancellations Policy. As a reminder, Business Days means Monday through Friday, excluding U.S. federal holidays.
3. Shipping Area
We currently ship within the contiguous United States only. At this time, we do not ship to:
- Alaska
- Hawaii
- P.O. Boxes
- APO/FPO addresses
- International addresses
Orders with an unsupported shipping address may be delayed, canceled, or refunded.
4. Products Covered by This Shipping Policy
This Shipping Policy applies to all products sold through our website, unless a different shipping method, cost, restriction, or delivery estimate is clearly stated before checkout.
5. Shipping Carriers
We ship Orders using USPS, FedEx, or another available carrier shown at checkout or selected by us based on the Order, destination, package size, and carrier availability.
Carrier availability may vary by location. We don’t guarantee that a specific carrier will be used unless it’s expressly stated at checkout.
6. Shipping Fee
A flat shipping fee of $5.99 USD applies to Orders unless a different fee is clearly shown at checkout. We don’t currently offer free shipping.
Shipping fees are shown before checkout is completed. By placing an Order, you agree to pay the shipping fee shown at checkout.
7. Order Cutoff Time
Our daily order cutoff time is 5:00 PM ET. Orders placed after 5:00 PM ET may be treated as placed on the next Business Day.
8. Order Processing Time
Orders are generally processed within 1 to 2 Business Days.
Orders placed after business hours, after the daily cutoff time, on weekends, or on holidays may begin processing on the next Business Day. Processing may also be affected by carrier availability or operational circumstances outside our control.
9. Transit Time
Once an Order is processed and shipped, estimated carrier transit time is generally 2 to 3 Business Days.
Transit time may vary based on the carrier, destination, weather, holidays, service disruptions, and other circumstances outside our reasonable control.
10. Estimated Total Delivery Time
Estimated total delivery time is generally 3 to 5 Business Days, which includes both processing time and carrier transit time:
- Processing time: 1 to 2 Business Days
- Transit time: 2 to 3 Business Days
- Total estimated delivery time: 3 to 5 Business Days
Delivery estimates are not guarantees unless expressly stated as guaranteed at checkout.
11. Tracking Information
Tracking information will be provided when available. Once your Order ships, you’ll typically receive a shipping confirmation email with tracking details. Tracking updates come from the carrier and may take some time to appear after the label is created.
If tracking hasn’t updated for a reasonable period, contact us at support@tsezleather.com and we’ll look into it.
12. Shipping Address Accuracy
You’re responsible for providing a complete, accurate, and deliverable shipping address at checkout. We’re not responsible for delays, failed delivery, lost packages, return to sender shipments, or additional shipping costs caused by incorrect or incomplete address information, except where applicable law says otherwise.
If you need to correct your shipping address, contact us within 24 hours of placing your Order at support@tsezleather.com. We’ll make reasonable efforts to help, but we can’t guarantee changes once an Order has entered processing or shipped.
13. Returned to Sender Packages
If a package is returned to us because of an incorrect address, a failed delivery attempt, a refusal, or another issue not caused by us, we may contact you to arrange reshipment. Additional shipping charges may apply.
If the Order is eligible for cancellation or a Refund, the Refund may exclude shipping costs to the extent the law allows, consistent with our Returns, Refunds & Cancellations Policy.
14. Lost or Stolen Packages
If tracking shows a package as delivered but you can’t locate it, the package isn’t automatically eligible for a Refund or replacement.
We’ll provide reasonable assistance, such as helping you review tracking information or carrier claim options. We’d also suggest checking with household members, neighbors, building staff, mailrooms, and nearby delivery locations when a package shows as delivered.
If the carrier confirms the package was lost before delivery, contact us at support@tsezleather.com so we can review the issue and determine what options are available.
Nothing in this section limits any rights you may have under applicable law or your payment provider’s rules.
15. Damaged Packages or Items
If your package or item arrives damaged, contact us within 30 days of delivery at support@tsezleather.com with:
- Your Order number
- A description of the issue
- Clear photos of the damaged package
- Clear photos of the damaged item
- Any carrier damage notice, if available
We may ask for additional information to review the issue. If the item is confirmed damaged, defective, or incorrect, we’ll handle it consistent with our Returns, Refunds & Cancellations Policy.
16. Delayed Orders
If we become aware that your Order can’t be shipped within the estimated timeframe stated in this policy or at checkout, we’ll make reasonable efforts to notify you using the contact information provided at checkout.
Depending on the circumstances and applicable law, we may offer an updated shipping estimate, a cancellation option, a Refund, or another available resolution.
If we can’t ship your Order within the time required by applicable law, we’ll handle it in accordance with that law, which may include requesting your consent to a delay, offering you the option to cancel, or issuing a Refund where required.
17. Missing, Incorrect, or Incomplete Orders
If your Order arrives with a missing or incorrect item, contact us at support@tsezleather.com as soon as possible, and within 30 days of delivery, with your Order number and a description of the issue. We may request photos or other information to help review it. These issues are handled consistent with our Returns, Refunds & Cancellations Policy.
18. Signature Confirmation
We don’t currently require signature confirmation for standard deliveries. If this changes, any signature requirement will be disclosed when applicable or handled according to carrier procedures.
19. Expedited Shipping
We don’t currently offer expedited shipping unless it’s expressly shown at checkout. If expedited shipping becomes available, the method, cost, and estimated delivery timeframe will be shown at checkout.
20. Shipping Restrictions
We may refuse, cancel, or delay Orders that can’t be shipped to the address provided, appear fraudulent, violate our Terms & Conditions, or are otherwise restricted by carrier limitations, law, or our business policies.
21. Changes to This Shipping Policy
We may update this Shipping Policy from time to time. When we do, we’ll revise the Effective Date above. The policy in effect at the time of your purchase generally applies to that purchase, unless a change is required by law or is more favorable to you.
22. Contact Us
Questions about shipping? Reach us at:
TSEZ Leather
TSEZ LLC
1951 Cabernet Pl
Easton, Pennsylvania 18045
United States
Email: support@tsezleather.com
Phone: +1 973-462-5939
Support Hours: Monday to Friday, 9:00 AM to 5:00 PM ET