Effective Date: July 4, 2026

This Returns, Refunds & Cancellations Policy explains how TSEZ LLC, doing business as TSEZ Leather (“TSEZ Leather,” “we,” “us,” or “our”), handles Returns, Refunds, cancellations, damaged items, defective items, incorrect Orders, and missing items for purchases made through https://tsezleather.com.

By placing an Order with TSEZ Leather, you agree to this policy. We encourage you to review it before completing your purchase.

1. Business Information

Legal Business Name: TSEZ LLC
Store Name: TSEZ Leather
Business Address: 1951 Cabernet Pl, Easton, Pennsylvania 18045, United States
Website: https://tsezleather.com
Support Email: support@tsezleather.com
Phone: +1 973-462-5939
Support Hours: Monday to Friday, 9:00 AM to 5:00 PM ET

2. Definitions

To keep this policy clear, the following terms have specific meanings wherever they appear:

• “Order” means a purchase placed with TSEZ Leather through our website.
• “Customer,” “you,” and “your” mean the person who places or is otherwise associated with an Order.
• “Return” means sending an eligible product back to TSEZ Leather under the terms of this policy.
• “Refund” means reimbursement of amounts paid for an Order or an eligible Return.
• “Business Days” means Monday through Friday, excluding U.S. federal holidays.
• Unless a section specifically says “Business Days,” any reference to “days” means calendar days.

3. Return Period

You may request a Return within 30 days of the delivery date on your Order.

Return requests made after 30 days from delivery may be declined, unless applicable law says otherwise or we approve the request in writing.

4. Return Eligibility

We accept Returns for eligible defective and non-defective products. To be eligible, the item must be:

• New, unused, and unworn
• In its original condition
• In its original packaging, when applicable
• Returned with original tags, labels, accessories, and included materials, when applicable
• Accompanied by proof of purchase or Order information

We may decline a Return if the item shows signs of use, wear, damage, alteration, stains, odor, missing parts, missing packaging, or any condition that prevents resale, unless the issue was caused by a defect, damage in transit, or our error.

5. Handmade and Natural Material Variation

Some TSEZ Leather products are handmade, customized, personalized, or crafted from leather or other materials that naturally vary in color, grain, texture, markings, finish, or overall appearance.

Natural variation in leather, material texture, color tone, markings, or craftsmanship is not automatically a defect. Product images may also differ slightly from the item you receive due to lighting, photography, screen settings, or natural material differences.

Nothing in this section limits any rights you may have under applicable law for products that are defective, damaged, incorrect, or misrepresented.

6. Final Sale Items

The following items are final sale and not eligible for Return unless they arrive defective, damaged, or incorrect:

• Customized items
• Personalized items
• Items marked “final sale,” if applicable
• Items identified as non-returnable before purchase

If a customized or personalized item arrives defective, damaged, or incorrect, contact us within 30 days of delivery so we can review it.

7. Exchanges

We do not currently offer exchanges. If you’d like a different item, color, size, or style, you can Return the eligible item under this policy and place a new Order separately.

For defective, damaged, incorrect, or missing items, we may offer a Refund, a replacement of the same item where available, or another appropriate resolution, depending on the circumstances and product availability. A replacement issued for a defective, damaged, incorrect, or missing item is not a general exchange for a different item, color, size, or style.

8. Return Shipping Costs

For standard Returns, you’re responsible for return shipping costs.

If the Return is due to a confirmed defective item, damaged item, incorrect item, or an error on our part, we’ll provide return instructions and cover the approved return shipping cost through a prepaid label, reimbursement, or another reasonable method.

Original shipping fees are not refundable unless the Return is due to our error or applicable law requires it.

9. How to Request a Return

To request a Return, contact us at support@tsezleather.com within 30 days of delivery. Please include:

• Your full name
• Order number
• Email address used for the Order
• Item you want to Return
• Reason for the Return
• Photos, if the item is damaged, defective, incorrect, or missing parts

We’ll review your request and send Return instructions if the item is eligible. Please don’t send items back without contacting us first. Returns sent without approval or the required information may be delayed, declined, or returned to sender.

10. Return Mailing Address

Approved Returns should be sent only to the address provided in our Return instructions. Unless we give you a different address in writing, approved Returns may be sent to:

TSEZ Leather
TSEZ LLC
1951 Cabernet Pl
Easton, Pennsylvania 18045
United States

11. Packaging Returned Items

You’re responsible for packaging returned items properly to help prevent damage in transit. We recommend using a trackable shipping method and keeping proof of shipment. We’re not responsible for Returns that are lost or damaged during return shipping, unless we provided the return label or applicable law or carrier rules make us responsible.

12. Inspection of Returned Items

Once we receive your Return, we’ll inspect the item to confirm it meets this policy. If approved, we’ll process the Refund to your original payment method. If we don’t approve the Return, we’ll contact you to explain why and discuss available options.

13. Refund Method

Approved Refunds are issued in U.S. dollars to the original payment method used at checkout, unless that method is unavailable or applicable law requires a different method. We don’t currently issue store credit or gift cards for Returns.

Refund posting times can depend on your bank, PayPal, Venmo, or other payment provider.

14. Refund Processing Time

After we receive and inspect your returned item, approved Refunds are processed within 14 Business Days.

Your bank or payment provider may need additional time to post the Refund to your account. If a Refund is legally required for an unshipped, delayed, or canceled Order, we’ll process it within the time applicable law requires.

15. Restocking Fee

We do not charge a restocking fee.

16. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us within 30 days of delivery at support@tsezleather.com. Please include:

• Your Order number
• A description of the issue
• Clear photos of the item
• Clear photos of the packaging, if damaged
• Any carrier damage notice, if available

If we confirm the item is defective, damaged, or incorrect, we’ll provide an appropriate resolution, which may include a Refund, a replacement of the same item where available, or return shipping instructions.

17. Missing Items

If your Order is missing an item, contact us within 30 days of delivery at support@tsezleather.com with your Order number and a description of what’s missing. We may ask for photos of the package, packing materials, and the items received.

18. Cancellations

You may request cancellation of your Order within 24 hours of placing it by contacting support@tsezleather.com. We’ll make reasonable efforts to cancel it, but cancellation isn’t guaranteed once an Order has entered processing, been prepared for shipment, or shipped.

If your Order has already shipped, you can request a Return after delivery if the item is eligible under this policy.

Nothing in this section limits any cancellation or refund rights you may have under applicable law, including rights that may apply if an Order can’t be shipped within the promised timeframe.

19. Order Changes and Address Changes

You may request a change to your Order or shipping address within 24 hours of placing it by contacting support@tsezleather.com. We’ll make reasonable efforts to help, but we can’t guarantee changes once an Order has entered processing or shipped.

You’re responsible for providing accurate and complete shipping information. We’re not responsible for delays, failed delivery, lost packages, or additional costs caused by incorrect or incomplete shipping information, except where applicable law says otherwise.

20. Refused or Returned to Sender Packages

If a package is refused, unclaimed, or returned because of an incorrect address or a failed delivery attempt not caused by us, we may deduct original shipping costs and return shipping costs from any Refund, to the extent the law allows. Additional shipping charges may apply if you request reshipment.

21. Lost or Stolen Packages

If tracking shows a package as delivered but you can’t locate it, the Order isn’t automatically eligible for a Refund or replacement.

Contact us at support@tsezleather.com so we can review the situation and provide reasonable assistance, such as helping you review tracking details or carrier claim options. We’d also suggest checking with household members, neighbors, building staff, mailrooms, and nearby delivery locations, and contacting the carrier directly.

Nothing in this section limits any rights you may have under applicable law or your payment provider’s rules.

22. Payment Disputes and Chargebacks

If something’s wrong with your Order, we’d encourage you to contact us first at support@tsezleather.com so we can try to make it right. Nothing in this policy limits any rights you may have under your payment provider’s rules, billing error rules, chargeback rights, or applicable law.

23. U.S. Orders Only

We currently sell and ship to eligible addresses within the contiguous United States only. We do not ship to Alaska, Hawaii, P.O. Boxes, APO/FPO addresses, or international addresses, and international Returns are not available.

For more on delivery timeframes and shipping restrictions, see our Shipping Policy.

24. Changes to This Policy

We may update this Returns, Refunds & Cancellations Policy from time to time. When we do, we’ll revise the Effective Date above. The policy in effect at the time of your purchase generally applies to that purchase, unless a change is required by law or is more favorable to you.

25. Contact Us

Questions about a Return, Refund, or cancellation? We’re glad to help.

TSEZ Leather
TSEZ LLC
1951 Cabernet Pl
Easton, Pennsylvania 18045
United States

Email: support@tsezleather.com
Phone: +1 973-462-5939
Support Hours: Monday to Friday, 9:00 AM to 5:00 PM ET